Terms & Conditions

Authorized items for return can be shipped back to R.S. Hughes or dropped off at your local R.S. Hughes location.

Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

• Call 877-774-8443 or email your RSH Location and request authorization for return. (Returns cannot be accepted without prior authorization).
• Restocking charges may apply to authorized returns.
• Claims for discrepancies in shipment need to be made within 7 days of receipt of merchandise.
• Materials need to be returned within 30 days from date of shipment.
• Made to Order & Custom Orders are not returnable, unless the material is determined to be defective.
• No cancellations, returns, refunds or credits for Made To Order materials.
• Adhesives & Sealants, are non-returnable if opened.
• R.S. Hughes may be prohibited from offering returns on certain products due to VOC (Volatile Organic Compounds) restrictions set by various federal, state, local and other authorities. VOC restrictions may change without notice.

All returns and refunds need to be authorized by an R.S. Hughes Representative.

R.S. Hughes Company, Inc. ("R.S. Hughes") accepts cash, company checks, electronic payments, wire transfers, Visa, MasterCard, Discover, and American Express. For customers with established R.S. Hughes credit, payment terms are net thirty (30) days from the date of shipment or pick-up.

To apply for an open credit line with Net 30 Terms, please complete our Credit Request Form, which will be reviewed by our Sales and Credit Team.

All credit extended by R.S. Hughes to customer, and the limits of such credit, is at R.S. Hughes' sole discretion, and may be reduced or revoked by R.S. Hughes at any time, for any reason. R.S. Hughes reserves the right to charge a convenience fee for late payments. R.S. Hughes further reserves the right to charge customer a late payment fee at the rate of one and one-half percent (1-1/2%) of the amount due for each month or portion thereof that the amount due remains unpaid, or such lesser amount as may be permitted under applicable law. Anticipation and cash discounts are not allowed. All payments must be made in U.S. dollars or the currency billed on the invoice. R.S. Hughes shall have the right of set-off and deduction for any sums owed by customer to R.S. Hughes.

If customer fails to make payment within thirty (30) days of shipment or pick-up, or fails to comply with R.S. Hughes' credit terms, or fails to supply adequate assurance of full performance to R.S. Hughes within a reasonable time after requested by R.S. Hughes (such time as specified in R.S. Hughes' request), R.S. Hughes may defer shipments until such payment or compliance is made, require cash in advance for any further shipments, demand immediate payment of all amounts then owed, elect to pursue collection action (including without limitation, attorneys' fees and any and all other associated costs of collection), and/or may, at its option, cancel all or any part of an unshipped order.

Customer agrees to assume responsibility for, and customer hereby unconditionally guarantees payment of, as provided herein, all purchases made by customer, its subsidiaries and affiliates. Each of customer's subsidiaries and affiliates purchasing from R.S. Hughes will be jointly and severally liable for purchases with customer, and customer is also acting as agent for such subsidiaries and affiliates.

Credit Balance. Customer agrees that any credit balance(s) issued by R.S. Hughes will be applied to customer's account within two (2) years of its issuance. IF CUSTOMER HAS NOT APPLIED FOR OR REQUESTED THE CREDIT WITHIN TWO (2) YEARS, ANY REMAINING CREDIT BALANCE(S) WILL BE SUBJECT TO CANCELLATION, AND R.S. HUGHES SHALL HAVE NO FURTHER LIABILITY.

R.S. Hughes FACTA Compliance Policy: R.S. Hughes Company, Inc. shall not print the expiration date or more than the last five digits of a customer's credit card or debit card on electronically printed customer receipts.

Credit Request

To apply for an open credit line with Net 30 Terms, please complete this form, which will be reviewed by our Sales and Credit Team.

Privacy Policy & Legal Notice

R.S. Hughes Company, Inc. respects your privacy. The only information that we collect about you is that which you choose to submit to us, either through a product registration form, by placing an order or through other interactive forms. We will always give you an opportunity to decline to receive further information.

General visitors to the R.S. Hughes product Web site

R.S. Hughes collects personal information, such as e-mail addresses, names or mailing addresses only when individual web site visitors choose to submit such information to us. Aggregate statistics are gathered on general web site traffic patterns.

Purchases from the R.S. Hughes Online Store

When you purchase goods online from R.S. Hughes at https://www.rshughes.com, we must collect a shipping and billing name, address, and credit card information to process your order. That information is accepted using industry-standard Secure Socket Layer encryption to ensure credit card and order information security. Purchasers of products from the R.S. Hughes Online Store have the choice whether to receive or refuse e-mail or regular mail information from R.S. Hughes on product care, product updates and other promotional information.

Legal Notice

This web site is created and controlled by R.S. Hughes Company, Inc., a California corporation with headquarters at 1162 Sonora Court, Sunnyvale, CA 94086; phone (408) 739-3211.

R.S. Hughes has not reviewed all of the sites linked to our site and is not responsible for the content of any linked sites or any link contained in a linked site or any changes or updates to such sites. R.S. Hughes does not endorse or make any representations regarding any linked sites.

This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied.

Call 877-774-8443 or email your RSH Location and we will promptly process your request.