Return & Refund Policy:
Items for return can be shipped back to R.S. Hughes or dropped off at your R.S. Hughes branch location.
Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
- Call 877-774-8443 or email your RSH Location and request authorization for return. (Returns cannot be accepted without prior authorization).
- Claims for discrepancies in shipment need to be made within 7 days of receipt of merchandise.
- Material needs to be returned within 30 days from date of shipment.
- Unless the material is determined to be defective, Made to Order / Custom Orders are not returnable. No cancellations, returns, refunds or credits for Made To Order Materials.
- Adhesives & Sealants, are non-returnable if opened.
- VOC (Volatile Organic Compounds) Limits R.S. Hughes may be prohibited from offering certain products due to restrictions or requirements of various federal, state, local and other authorities having jurisdiction in these matters. VOC restrictions may change without notice. The online product description will reflect this change, or your sales representative will notify you at time of order if a change occurs.
All returns and refunds need to be authorized by an R.S. Hughes Representative.
Call 877-774-8443 or email your RSH Location and we will promptly process your request.