R.S. Hughes AS9120B Right Of Access
1.0 PURPOSE
To define the quality requirements imposed upon suppliers to R.S. Hughes Co., Inc. (hereafter referred to as RSH).
2.0 SCOPE
This document serves as the general quality requirements for RSH suppliers and their sub-tiers. It is intended to define the requirements necessary to ensure that all products and services delivered to RSH comply with specified requirements for quality, reliability and integrity.
Suppliers must demonstrate and maintain compliance with these requirements in order to be eligible to receive RSH orders. Failure to comply with the requirements herein may result in the disqualification of the supplier. The requirements contained herein are to be satisfied in addition to any other contractual requirements levied by RSH. The Supplier is responsible for the immediate communication to RSH of any conflicts between existing contracts and the requirements herein.
3.0 APPLICATION
Compliance to this document is imposed on the RSH Purchase Order (PO) and thus constitutes part of the contractual relationship.
New revisions to this document will apply to orders placed after the published release date for the revision. Each revision of this document will not be applicable to orders placed before the published release date unless through formal PO amendment.
The words "shall" and "must" contained herein indicate mandatory requirements. The words "may" and "should" indicate recommendations.
"Notes" are used herein to explain and clarify requirements.
The Supplier is responsible for complying with all documents referenced herein. It is strongly recommended that the supplier obtain and maintain current revision levels of all referenced documents which may be deemed applicable.
4.0 REFERENCES
- ISO 9001:2008 or Latest Revision
- AS9100 at the Latest Revision
- AS9102 at the Latest Revision
- AS9120 at the Latest Revision
5.0 TERMS AND DEFINITIONS
SUPPLIER -- 1st tier source of products and services to RSH.
RSH QUALITY -- Quality Department of RSH site / division with which the supplier is doing business.
RSH PROCUREMENT -- Procurement Department of RSH site / division with which the supplier is doing business
SUB-TIER SUPPLIER -- 2nd tier and lower suppliers who provide product or services which will be incorporated into 1st tier products.
BROKER -- Party acting as an agent in negotiating contracts of sale between parties.
MATERIAL REVIEW BOARD or MRB -- Group of individuals who have the primary responsibility to disposition nonconforming material.
6.0 GENERAL QUALITY SYSTEM REQUIREMENTS
The Supplier shall have an established Quality Management System certified to ISO 9001 latest revision to ensure that product provided meets RSH and applicable regulatory requirements. This requirement may be waived through formal letter from RSH Quality.
RSH Quality shall be notified in writing when any changes are made to the quality system that may affect product quality.
The quality system shall be maintained so as to ensure that all products and services offered for acceptance are subjected to all of the examinations and tests required to prove conformance to contract or purchase order requirements.
6.1 RIGHT OF ENTRY
RSH, RSH Customers and regulatory agencies reserve the right to have unlimited access to the Supplier's and relevant sub-tier supplier's facility and records as necessary. Where a supplier is registered to AS91xx then RSH shall be given access to the suppliers OASIS database information if requested.
The Supplier is subject to initial and periodic reviews including but not limited to onsite audits, offsite reviews of quality documents, quality system surveys and source inspections in order to verify and validate the effectiveness of the quality management system. The Supplier shall provide all necessary information, facilities, equipment, documentation and personnel required to perform said activities at no additional cost to RSH. These reviews will be used to determine the approval status of all RSH suppliers. Failure to accommodate the above mentioned reviews may result in the disqualification of the Supplier for future RSH PO's.
7.0 DOCUMENTATION REQUIREMENTS
Upon request, the Supplier shall grant RSH Quality access to quality system documentation including the quality manual, procedures and records. If requested, the Supplier shall translate the required documentation into English.
7.1 CONTROL OF DOCUMENTS AND DATA
The Supplier is responsible for the control of RSH proprietary documents and for ensuring that they are controlled in order to preclude their use for other than RSH contract work.
The Supplier is responsible for acquiring copies of industry or government documents and/or standards available from commercial sources. Any problem experienced by the Supplier in obtaining required documents should be brought to the immediate attention of RSH Procurement prior to acceptance of work.
7.2 CONTROL OF RECORDS
The Supplier shall retain production documentation and quality records for a period of 10 years minimum after final payment. This documentation must include all Material Certifications, Work Orders, Special Process Certifications, Test Reports, Inspection Records, and Shipping Documentation.
The supplier is responsible for ensuring that records remain legible, readily identifiable and retrievable.
The Supplier is responsible for the transfer of records to RSH in the event that the Supplier ceases operation.
Unless otherwise specified, all documents used to demonstrate product conformance must be provided in English.
The Supplier shall remain responsible for the requirements above regardless of whether the Supplier remains an approved RSH supplier or whether for any reason, the Supplier no longer accepts PO's from RSH.
8.0 MANAGEMENT RESPONSIBILITY
8.1 QUALITY SYSTEM MANAGEMENT PLANNING
In case the Supplier has no certified Quality Management System, as mentioned in section 6.0, a completed supplier survey or grandfather statement must be obtained from RSH Quality prior to acceptance of work.
As appropriate, the Supplier shall inform RSH Quality of any changes to the quality system (including changes in personnel with primary responsibility for the Supplier's quality functions). This does not include minor items such as clerical changes. RSH Quality will evaluate the change and the subsequent need for supplier re-qualification activities.
8.2 RESPONSIBILITY, AUTHORITY, COMMUNICATION
The Supplier shall define and maintain a register of authorities granted to individual personnel within the organization (i.e. FAI authorized officials, Certificate of Conformance authorized representatives, technical standard authorized personnel, etc).
The Supplier shall provide contact information and access to the person responsible for ensuring that RSH requirements are promoted throughout the organization. Said person must have the authority to resolve quality concerns.
9.0 RESOURCE MANAGEMENT
The Supplier shall have a process to identify and perform training for all personnel who directly or indirectly affect product quality. The supplier shall also ensure that personnel are aware of their contribution to product or service conformity, product safety, and ethical behavior. The Supplier shall maintain records of this training (including On-The-Job training). These records shall be made available for review upon request.
During fulfilment of the PO, the Supplier shall give RSH Quality written notice a minimum of 60 days before relocating any production, inspection or processing facilities; or before transferring any work between different facilities, or making other changes which may affect product quality. Written acknowledgement of this notice must be obtained from RSH Quality.
10.0 PRODUCT REALIZATION
10.1 PLANNING OF PRODUCT REALIZATION
Prior to acceptance of work, the Supplier shall determine their ability to meet all PO requirements including the manufacture and inspection of all specified design characteristics.
10.1.1 CONFIGURATION MANAGEMENT
Unless otherwise specified on the contract or PO, the Supplier's quality system shall provide for procedures which will ensure that the latest applicable drawings, specifications, and instructions required by the contract or PO, as well as authorized changes thereto, are used for fabrication, inspection and testing.
10.1.2 CONTROL OF WORK TRANSFERS
The Supplier shall establish a process for the control of any work contracted to sub-tiers. Said process shall include the verification of the conformity of the work contracted prior to shipment to RSH. The Supplier must ensure that the RSH requirements contained herein are met by all sub-tiers and shall maintain records accordingly.
It is the Supplier's responsibility to ensure that RSH property and proprietary data are controlled per contractual agreements at all levels of the supply chain.
NOTE: Sub-tier manufacturing and processing is acceptable so long as the Supplier performs the necessary inspection, verification and certification activities prior to shipment to RSH.
10.2 CUSTOMER RELATED PROCESSES
All documents including drawings, electronic design approved data & specifications are considered part of the PO requirements when specified directly on the PO or in documents referenced by the PO.
All communications related to the fulfillment of PO requirements shall be carried out through RSH Procurement in writing or accepted media. Communication associated with quality issues including but not limited to nonconformities, corrective action and supplier assessment activities shall be carried out with both RSH Procurement and RSH Quality included on all communications.
10.3 PURCHASING
10.3.1 PURCHASING PROCESS
The Supplier is responsible for ensuring that product scheduled for delivery to RSH from sub-tier suppliers (including RSH specified suppliers) complies with all applicable provisions of drawing, specifications, and other requirements of the RSH PO.
The Supplier shall maintain an Approved Supplier List for any sub-tier suppliers. Criteria shall be established for sub-tier suppliers to achieve and maintain an approved status. The criteria shall not be limited to third party certifications. The Supplier shall establish periodic reviews of approved suppliers to determine their continued suitability.
When RSH establishes the requirement to use specific sub-tier suppliers, this requirement will be noted on the PO. The Supplier's system shall ensure that only the specified sub-tier suppliers are used to procure products or services for PO fulfillment. The Supplier shall maintain records of RSH authorization or selection of sub-tier suppliers.
The purchase of surplus materials which do not comply with section 10.5 herein is prohibited without written approval from RSH Quality.
The use of distributors not authorized by the OEM to trade components or parts is prohibited.
For product under RSH design control, the supplier must document changes to sub-tier manufacturing or raw material sources through partial or delta FAI per the requirements of section 10.4.1. This requirement applies at all levels of the supply chain.
10.3.2 PURCHASING INFORMATION
The Supplier shall flow down all applicable product, regulatory, and quality requirements (including requirements for traceability, documentation, and software) to the Supplier's sub-tiers. The Supplier is responsible for ensuring and validating the compliance of the Supplier's sub-tiers and maintaining documented evidence of such per section 7.2.
10.3.3 VERIFICATION OF PURCHASED PRODUCT
The Supplier shall implement a process for the validation of raw material certifications (i.e. mill reports, etc). The process of selection and testing must be defined (i.e. one sample from each sub-tier supplier per year). Said testing shall be performed at no additional charge to RSH. Dependent upon the material type, validation may include material composition testing, hardness and conductivity testing, flammability testing, etc. All testing used for validation must be conducted by personnel who are trained and/or by certified third parties. Records of the validation shall be retained per section 7.2. The Supplier shall flow this requirement down to relevant sub-tier suppliers.
10.4 PRODUCTION AND SERVICE PROVISION
The Supplier shall employ a system for controlling, documenting and maintaining required product quality throughout the manufacturing process whether performed by the Supplier or the Supplier's sub-tiers. This shall include a step-by-step sequence of manufacturing operations and inspection points. This documentation shall provide objective evidence that the resultant product(s) conforms to the specified requirements.
10.4.1 CONTROL OF PRODUCTION PROCESS CHANGES
Any production process related to products under RSH design control must not be altered without prior approval by RSH Quality.
The Supplier shall define and implement a system that ensures equipment used for production is inspected, maintained, and validated prior to use. A schedule of this planned activity shall be documented.
10.4.3 POST DELIVERY SUPPORT
As required, all documentation supporting the build and verification of the product shall be made available within 24 hours of the submitted request.
All process nonconformities identified subsequent to the shipment of product to RSH shall be communicated per the requirements of section 11.3.
10.5 IDENTIFICATION AND TRACEABILITY
10.5.1 TRACEABILITY
The Supplier is responsible to maintain traceability of product and materials through all stages of production including at sub-tier processing sources. Supplier's system shall ensure that products are traceable back to the raw material batch or lot from which they were made, including traceability to the source mill. Supplier's system shall also provide means to trace where raw materials have been used.
NOTE: The requirement for traceability applies to all raw materials including: composites, rubber, fabric, foam and leather.
10.5.2 IDENTIFICATION
Part identification or part marking requirements vary between distinct RSH sites. The Supplier must comply with the requirements as defined by the engineering drawing, part marking specification, or PO.
NOTE: When shipping raw material each unit must be uniquely identified by lot or batch if necessary.
10.5.3 ACCEPTABLE SIGNATURES
Seller's system shall provide for the control of acceptable signatures or stamps as applicable with regard to authority. This control shall include provisions for assignment, issuance, and use.
For computer generated signatures, Seller's system shall provide for the control of documents which do not bear the original signatures or where the name(s) of authorized official(s) are computer generated.
10.6 CUSTOMER PROPERTY
While in the possession of the supplier, RSH furnished material shall be identified, segregated, protected and safeguarded for use or incorporation into final product.
When material is furnished to a supplier by RSH or RSH Customer, the supplier is responsible for inspection and verification that the materials meet applicable requirements upon receipt. The Supplier shall be responsible for determining the accuracy and stability of RSH furnished equipment used for product realization and acceptance. RSH furnished equipment shall be periodically re-inspected and validated as required to ensure continued accuracy. RSH shall promptly be notified of any RSH tooling or equipment damage.
10.7 PRESERVATION OF PRODUCT
The Supplier's quality system shall ensure that items shipped are effectively preserved, protected, and packaged to guard against damage, degradation or loss during shipment.
This is to be accomplished in accordance with best commercial practices unless otherwise specified on the PO or contract. The supplier shall implement production and packaging practices that ensure detection and removal of foreign objects and debris.
Age sensitive materials or products must be properly identified and labeled to ensure product conformity including necessary environmental conditions. Shipping documentation for age sensitive materials must include date of manufacture and expected product life or expiration date. Age sensitive materials must arrive at RSH with a minimum 70% shelf life remaining unless authorized by RSH in writing.
10.8 CONTROL OF MONITORING AND MEASURING EQUIPMENT
RSH shall be notified of any potential nonconformities resulting from equipment used to verify or validate the conformance of product found to be out of calibration. Please see section 11.3.
11.0 MONITORING AND MEASUREMENT
11.1 RSH SOURCE INSPECTION
Suppliers to RSH are subject to Source Inspection, either contractually or as situations dictate. Source inspections will be performed by RSH and/or RSH Customer representative(s) at the Supplier's facility prior to shipment of items. The Supplier shall furnish at no additional cost to RSH, necessary facilities, equipment, documentation, and personnel required to perform these inspections.
The source inspection may be a one-time event or continue until the requirement driving the source inspection has been satisfied. When the Supplier has been notified that source inspection is required, no parts are to be shipped until the source inspection has been completed or waived by RSH Quality.
Source Inspection of parts or materials by RSH and/or RSH Customers should not be used as an effective control of quality by the Supplier.
If the Source Inspection is contractual, RSH must be notified at least 10 working days in advance of shipment to permit scheduling of Source Inspection.
If the Source Inspection is the result of a particular issue or on-going issues, Supplier is required to notify RSH as soon as possible prior to shipping.
Objective evidence of RSH and/or RSH Customer representative(s) Source Inspection must accompany each shipment. Such inspections shall not necessarily constitute final acceptance of the material and final acceptance shall be at the RSH facility.
11.2 CERTIFICATE OF CONFORMANCE (C OF C)
The Supplier must submit with each shipment, a written statement signed and dated by an authorized representative certifying that items or services provided are in accordance with specified requirements, and stating that the manufacturer has objective evidence of compliance to applicable specifications on file, traceable to the material/equipment supplied and available for review upon request.
For product under RSH design control, the C of C must include the following:
- Supplier's Name
- Supplier's Physical Address (including country of manufacture)
- Customer's Name
- PO and Line Item Number
- Part Number
- Part Name (as identified on the print)
- Part Revision Level
- Quantity of Parts Shipped
- Name and Signature of Authorized Representative
List of Special Processes Accomplished Including:
- Description of Process Performed
- Source of Process (Outside Process Supplier)
- Results of Processing as applicable
- Unique Process Certificate Number
Also required, as applicable, are lot / batch numbers (in the case of raw materials, castings, and forgings), shelf life information / expiration dates, serial numbers, and any part number reference information, for example if the RSH part number is different from the Supplier's part number.
When providing shipments of raw material, Seller shall include with the C of C the applicable material test / mill reports.
11.3 CONTROL OF NONCONFORMING PRODUCT
The Supplier shall establish a system for identification, segregation and documentation of any nonconforming product(s) found during the Supplier's manufacturing or inspection operations.
Neither the Supplier nor the Supplier's sub-tiers is granted Material Review Board (MRB) Authority for product under RSH design control.
All communication regarding nonconforming product shall be in compliance with section 10.2.
11.3.1 SUBMITTAL OF NONCONFORMING PRODUCT
The Supplier shall not ship any nonconforming material to RSH without first receiving authorization through the MRB at the applicable RSH Site. These waivers and/or concessions must be referenced on the accompanying certificate of conformance and be included with the shipping paperwork.
11.3.2 NOTIFICATION OF DELIVERED NONCONFORMING PRODUCT
The Supplier shall notify the applicable RSH Quality representative by phone or email of any suspected nonconforming material discovered to have shipped to RSH. Notification must be accomplished and acknowledged by RSH Quality within 24 hours of the discovery and be followed by email notification to the same. Formal written communication shall be submitted within 5 business days containing applicable information concerning the defect; this shall include part numbers, lot numbers, quantities, ship dates, detailed description of the nonconformance and the final corrective action plan.
11.3.3 NONCONFORMING PRODUCT DISCOVERED AT RSH
Any product found nonconforming at RSH may be returned to the Supplier with instructions from the applicable RSH-MRB.
11.3.4 PRODUCT FIELD FAILURE OR MALFUNCTION
When a product field failure or malfunction is reported by RSH, RSH may request the Supplier to conduct a formal failure investigation and analysis to identify the cause of the failure. Such investigation and analysis shall be completed within the specified time required by the relevant RSH division and when applicable shall include corrective and preventive action.
The decisions and disposition instructions of the RSH MRB shall be binding to the Supplier's organization. Failure to comply with the given decisions and disposition instructions may result in formal corrective action or the disqualification of the Supplier as a supplier to RSH. If the Supplier does not agree with the disposition or can improve upon the disposition given by RSH MRB, Supplier shall contact RSH Quality and gain written approval prior to implementation.
Material to be scrapped shall have part number removed and be conspicuously and permanently marked or positively controlled, until physically rendered unusable.
If the Supplier does not agree with the liability/charges associated with a given rejection, the Supplier shall contact RSH Quality with supporting evidence within 2 business days of the original nonconformance notification.
11.4 CORRECTIVE ACTION
The Supplier shall take prompt action to correct assignable conditions which have resulted, or could result, in products or services being offered to RSH for acceptance which do not conform to any of the following:
- The quality assurance provisions of the item specification
- Inspections and tests required by the contract or purchase order
- Other inspections and tests required to substantiate product conformance
- The requirements contained herein
When a quality system or product nonconformance is identified by RSH, RSH may request a formal corrective action response from the supplier.
The Supplier shall complete the corrective action response within the time frame specified by RSH.
